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"We
picked dtSearch because it was easy to send customers
searchable updates."
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Seagate
Knowledge Link Adds dtSearch
Seagate Software offers a suite of integrated business
intelligence applications - core products to help access,
analyze, report and share valuable business information
with anyone who needs it. Combined, these products provide
competitive organizations with proven eBusiness Intelligence
solutions.
The
Seagate product line includes:
- Crystal
Reports brings ease-of-use, flexibility and powerful
reporting technology, to the PC and the Web.
- Seagate
Info solves the challenge of securely distributing
reports and other information to a broad range of
users with diverse needs and skills. It delivers an
integrated, scalable suite of Web-based analytical
and enterprise reporting tools for a complete information
management solution.
- Crystal
Analysis is a desktop tool that helps individuals
make sense of important information quickly and easily.
This free tool delivers all the basics of business
intelligence.
- Seagate
Holos is a flexible development environment for rapidly
delivering a range of applications that focus on key
business issues and accurately reflect business processes.
These eBusiness applications allow enterprises to
analyze ever-increasing volumes of data and guide
users through information for improved business performance.
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"Increasingly,
we are relying on search options like fuzzy and
natural language."
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Seagate Software needed a means of providing integrated
technical support information on its entire product line
to end-users. Furthermore they needed to be able to update
that information on a frequent basis through the Internet.
And Seagate Software needed to make this information quickly
and easily full-text searchable through boolean and other
search option.
The product that Seagate Software developed to do this
was Seagate Knowledge Link. Knowledge Link is a locally
stored knowledge base of articles relating to Seagate
Software's products. It supplies the same information
that Seagate Software's own technical support agents use,
and is updated with new information every two weeks via
email.
For searching of the Knowledge Link database, Seagate
Software chose the dtSearchText Retrieval Engine. Using
the dtSearch Engine API, Seagate was able to seamlessly
integrate full-text searching of the Knowledge Link database
on a dynamic basis. "We picked dtSearch because it
was easy to send customers searchable updates," said
Marlene West, Manager, Knowledge Management Technical
Support - Seagate Software. Seagate also liked the broad
variety of search option that dtSearch Engine offered.
"Increasingly, we are relying on search options like
fuzzy and natural language," said Ms. West.
dtSearch Corp. for its part is delighted to be incorporated
into Seagate Knowledge Link. "We've always admired
the Seagate product line," said Elizabeth Thede,
Vice President of Sales for dtSearch Corp. "We are
delighted to be a part of their technical support solution."
For more information on Seagate Knowledge Link, please
call 1-800-720-8586 or visit www.seagatesoftware.com |
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www.dtsearch.co.uk
Tel: 0208 554 8660 Fax: 0208 554 0665
info@dtsearch.co.uk
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